Terms & Conditions – 2022 update
Transparency & Fairness in our Dealings
1. Free Quotes
For every new website enquiry we will supply a written quotation free of charge based on the information supplied by the potential client.
Wherever possible TopDraw WebDesign (hereinafter referred to as ‘we’) prefer to meet with potential clients, face to face, to discuss all potential avenues to get a ‘feel’ for their business.
2. Fixed Pricing
Once a price is quoted, it is fixed and remains valid for a period of 30 days (Unless otherwise specified) there are no ‘hidden extras’ and should the client
(hereinafter referred to as ‘you’) wish to proceed with the work, this is the price you will pay provided the brief has not been altered.
3. Required Deposit
When we get the go-ahead to proceed with the quoted design brief, the quotation forms the basis of our contract between us and you and a deposit is required
(minimum £50) to allow us to commence the work for you. If you elect to take out our monthly payment option this must be set up by direct debit or standing order.
4. Development and ‘Proofing’
During the creation of the website, you will be kept updated and given the opportunity to view the website before it ‘goes live’ the feedback you give is always welcome here. Please check everything carefully, ensuring that any images or links that you supply are not copyrighted material and that copy supplied is not plagiarized, we cannot be held liable for this or any errors in spelling or grammar.
5. ‘Going Live’
Once the website is ready to go live and before it can do so, the website must be paid for in full (^unless you have elected to take out our instalment plan, in which case a only the first instalment becomes due)
All websites and artwork created by us remain the property of TopDraw WebDesign until fully paid for.
7. Late Payment Consequences
We allow a maximum of 14 days grace when payment becomes due after which we reserve the right to ‘switch off’ any website we have created if payment is not made and no reasonable explanation has been forthcoming. TopDraw WebDesign will not be held responsible for any penalties incurred on search engines or otherwise.
Multiple late payments will result in the full outstanding balance becoming due.
8. Any On-Going Charges
All websites hosted by us incur a yearly hosting charge of £95 which includes a yearly maintenance review so the website includes all current updates and best practice.
Where a domain name is ordered for you through us the registrant details and administrative details will be in the name of TopDraw WebDesign. The domain name is always your property and these details can be changed and the domain moved on request to any other provider for an admin fee of £10.
10. Leaving Us
Should you wish to move your website to another design studio, please notify us by email, then provided that all outstanding monies have been paid, we will do everything that is practicable to ensure the transaction is as smooth as possible, however, due to the many factors involved we cannot be held responsible for any ‘down-time’ or loss of content.
11. Notice to cease supply
In the unlikely event we are unable to continue hosting or maintaining your website we will endeavour to give you at least six weeks notice to allow you to find another supplier.
We cannot supply a website to you if you use GoDaddy or 123 Reg as your hosting company and wish to host your website on these suppliers.
For more information please get in touch.
Cheques should be made payable to: TopDraw WebDesign
BACS: Nat West Sort: 01-09-51 Account: 60191759 Mr A Anderson t/a TopDraw WebDesign